At Her Aura Hair, we take pride in offering premium-quality hair extensions and products designed to enhance your beauty and confidence. Our mission is to provide our customers with luxurious, long-lasting hair that blends effortlessly for a flawless look. We are committed to delivering not only top-tier products but also exceptional customer service to ensure a smooth and enjoyable shopping experience from start to finish. We understand that purchasing hair extensions is an investment, and we want to make the process as easy and transparent as possible. To help you shop with confidence, we’ve put together answers to some of the most frequently asked questions about our products, shipping, and policies.
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- Pre Sale Questions
Pre Sale Questions
Her Aura Hair specializes in high-quality hair products, including luxurious frontals and closures. Our offerings include various styles such as the 5x5 HD Closure in Cambodian Wavy, designed to enhance your natural beauty while providing versatility for different hairstyles.
To maintain the quality and longevity of your hair products, it is recommended to wash them with sulfate-free shampoos and conditioners. Additionally, avoid excessive heat styling and store them in a cool, dry place when not in use.
We prioritize customer satisfaction; however, due to the nature of hair products, we recommend reviewing our specific return policy on our website for detailed information regarding returns and exchanges.
Choosing the right hair product depends on your desired style and hair type. Our product descriptions provide detailed information on texture, length, and application methods to assist you in making an informed decision.
Yes, our hair products are designed to be versatile and can be styled to suit various hair types. The softness and quality of our products allow for easy blending with natural hair, making them suitable for a wide range of users.
Delivery times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, with standard shipping taking an additional 3-7 business days.
Yes, we provide international shipping options. Please check our shipping policy for specific details regarding shipping rates and delivery times to your country.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through our shipping partner's website.